24 Hour help Desk

The High Security Group Help Desk provides a 24 hour 7 days a week service and automates incident and problem management processes enabling us to respond quickly and efficiently to conditions that disrupt business services.

The Help Desk will:

  • Provide one point of contact
  • Identify root causes to eliminate recurring incidents
  • Track performance against service level agreements to ensure that commitments are met
  • Distinguish single-occurrence incidents from longer-term, in-depth root cause analyses
  • Identify lines-of-business or business processes that are affected by incidents and problems
  • Increase business satisfaction with service quality

Identify trends, address problems and continue to meet service expectations